Terms of Service

Effective Date: 01 June 2026

Welcome to Organic Spice. These Terms of Service govern your use of our website, products, and services. By visiting our website or placing an order, you agree to these Terms.

1. About Organic Spice

Organic Spice is an online store offering spices and grocery products in Bangladesh. Our website is powered by Shopify, but all purchases are made directly with Organic Spice.

2. Product Information

We make reasonable efforts to keep product descriptions, prices, images, and availability accurate. Product packaging, colour, and appearance may vary slightly from images shown on your screen.

Customers are responsible for reviewing product descriptions and ingredients before placing an order. If you have an allergy, dietary restriction, or product-related question, please contact us before purchasing.

3. Orders and Acceptance

Placing an order is an offer to purchase a product. We may accept, decline, cancel, or limit an order due to product availability, pricing errors, suspected fraud, incomplete information, or other operational reasons.

We will try to contact you using the phone number or email address provided with your order if a change or cancellation is necessary.

4. Prices and Payments

All prices, offers, discounts, and product availability may change without prior notice. The final payable amount, including any applicable delivery charge, will be displayed at checkout or confirmed during order confirmation.

You must provide accurate payment, billing, shipping, and contact information. We may cancel an order if the supplied information is incomplete or incorrect.

5. Shipping and Delivery

We deliver within Bangladesh. Delivery timelines are estimates and may vary due to location, courier availability, weather, public holidays, or other factors outside our control.

Please ensure that your delivery address and phone number are correct. If delivery details need to be changed, contact us as soon as possible. Changes may not be possible after an order has been processed or dispatched.

For full delivery details, please read our Shipping Policy.

6. Returns, Refunds, and Replacements

Because spices and grocery products are consumable items, opened or used items are generally not eligible for return. We will review requests for incorrect, damaged, missing, expired, or unacceptable products according to our policy.

For complete details, please read our Return and Refund Policy.

7. Intellectual Property

All content on this website, including the Organic Spice name, logo, product images, text, graphics, and website design, belongs to Organic Spice or its licensors. You may not copy, reproduce, republish, or use this content for commercial purposes without prior written permission.

8. Acceptable Use

You agree not to use this website for unlawful purposes, submit false information, interfere with website security, misuse customer-service channels, or attempt to access restricted areas of the website.

9. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, courier services, and social-media platforms. We are not responsible for the content, availability, or policies of third-party websites and services.

10. Privacy

Your use of our website is also governed by our Privacy Policy. By using our services, you agree to the collection and use of information as described in that policy.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Organic Spice is not liable for indirect, incidental, special, or consequential loss arising from the use of our website or products. Nothing in these Terms limits any customer rights that cannot be excluded under applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time. Any updated version will be posted on this page with a revised effective date. Continued use of the website after an update means that you accept the revised Terms.

13. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of Bangladesh.

14. Contact Information

Organic Spice
Email: organicspice.store@gmail.com
WhatsApp and Phone: +880 1600 069927
Business Address: [ADD ACTUAL BUSINESS ADDRESS]
Website: organicspice.store