Refund policy
Organic Spice Customer Care
Return & Refund Policy
At Organic Spice, we take care to pack and deliver quality spices and grocery products. If there is an issue with your order, our team is here to help make the process as clear and straightforward as possible.
Eligibility
Food Safety & Return Eligibility
Because spices and grocery products are consumable items, we cannot accept returns or exchanges for products that have been opened, used, damaged after delivery, or are no longer in their original sealed packaging.
You may request support if you receive:
- An incorrect product
- A damaged product
- A missing item
- A product that is expired or not in acceptable condition on delivery
Please inspect your order as soon as it arrives. If there is an issue, contact us within 3 days of delivery.
Request Process
How to Request a Return, Replacement, or Refund
Email us at organicspice.store@gmail.com and include the following information:
- Your order number
- Your full name and phone number
- A clear description of the issue
- Clear photos of the product and packaging, where applicable
Sealed Products
Unopened & Sealed Products
For products that remain unopened, unused, sealed, and in their original packaging, you may contact us within 3 days of delivery to request a return.
These requests are reviewed on a case-by-case basis.
Return delivery costs are the customer's responsibility unless the item received was incorrect, damaged, expired, or defective.
Resolution
Refunds & Replacements
Once we review your request, we will let you know whether a replacement, refund, or another suitable solution has been approved.
For approved refunds, the refund will be issued through the original payment method, mobile financial service, or another mutually agreed method.
Approved refunds are typically processed within 7 business days after approval. The time taken for the refunded amount to appear may vary depending on the customer's payment provider.
Delivery charges are non-refundable unless the issue was caused by an error from Organic Spice.
Before Dispatch
Order Cancellations
You may request to cancel an order before it has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Need Assistance?
Contact Organic Spice
If you need help with an order, return, replacement, or refund request, please contact our customer care team.
We appreciate your trust in Organic Spice and aim to resolve eligible order concerns fairly and efficiently.